Message from the CEO (17 July 2022)

Message from the CEO

A training sector magazine and newsletter, The VET Sector, features articles, resources, and information for all stakeholders of Registered Training Organisations (RTOs). We cover relevant and important topics to RTOs, such as compliance, resources, and best practices. RTOs will find valuable information here that will help them improve their operations and serve their students better.

We have covered a number of compliance and resources-related articles in this edition of The VET Sector. There is something for everyone in these articles, from trainers and marketing to operations, governance, administration, and compliance.

We would love to hear your thoughts, comments, and ideas about how to improve The VET Sector.

Sukh Sandhu


What you need to know about sustaining your ed-tech startup after the pandemic

The COVID-19 pandemic has been a game-changer for the ed-tech industry. The sector has seen a dramatic increase in demand for its products and services as schools and universities move to online learning models.

However, the pandemic has also created challenges for ed-tech start-ups, who are facing pressure to scale up their operations quickly and efficiently. In this article, we’ll share some strategies that ed-tech start-ups can use to sustain their businesses post-pandemic.

Review your value proposition

The first step is to review your value proposition and make sure it is still relevant in the current climate. What problem are you solving for your customers? How does your product or service meet their needs?

If you find that your offering is no longer as valuable as it once was, now is the time to pivot and focus on a new area.

Focus on online delivery

If you haven’t already, now is the time to focus on delivering your product or service online. With schools and universities moving to online learning, there is a growing demand for digital resources.

Make sure your website is optimised for search engine ranking so that potential customers can easily find you. And consider investing in online marketing to promote your business.

Keep your pricing model affordable

It’s important to keep your pricing model affordable for students and families who are struggling financially due to the pandemic. Many people are facing job losses and pay cuts, so it’s important to be understanding and flexible with your prices.

Create a supportive community

Finally, focus on creating a positive and supportive community for your students. Many people are feeling isolated and anxious at the moment, so it’s important to offer a safe and welcoming space for them to connect with others.

You can do this by offering online forums, social media groups, or even just one-on-one support. By creating a supportive community, you’ll not only help your students during these difficult times, but you’ll also build loyalty and goodwill that will benefit your business in the long run.

Diversify your product offerings

One of the best ways to sustain your ed-tech business post-pandemic is to diversify your product offerings. This will help you tap into new markets and revenue streams and make your business more resilient to economic downturns.

For example, you could develop new products that cater to the needs of distance learners or create online versions of your existing products and services.

Expand your marketing efforts

Another key strategy for sustaining your ed-tech business post-pandemic is to expand your marketing efforts. This will help you reach new customers and market segments and raise awareness of your brand.

There are a number of ways you can expand your marketing efforts, such as:

  • Investing in digital marketing: This could involve creating a strong social media presence, developing targeted online advertising campaigns, and optimizing your website for search engines.
  • Forming partnerships: You could partner with other ed-tech businesses or with organizations that share your target market. This will help you reach a wider audience and generate new leads.
  • Hosting online events: You could host webinars, podcasts, or other online events to promote your business and engage with your target market.

Invest in research and development

Investing in research and development (R&D) is another key strategy for sustaining your ed-tech business post-pandemic. This will help you create new and innovative products and services, giving you a competitive edge in the marketplace.

There are several ways you can invest in R&D, such as

  • Hiring R&D staff: You could hire specialist R&D staff, or contract research teams to work on specific projects.
  • Partnering with universities: You could form partnerships with universities or other research institutions to gain access to their facilities and expertise.
  • Investing in new technologies: You could invest in new technologies, such as artificial intelligence (AI) and virtual reality (VR), to create innovative products and services.

Focus on customer retention

Another important strategy for sustaining your ed-tech business post-pandemic is to focus on customer retention. This means keeping your existing customers happy and engaged so that they continue to use your products and services.

There are several ways you can focus on customer retention, such as

  • Offering discounts and loyalty programs: You could offer discounts or loyalty programs to encourage customers to keep using your products and services.
  • Providing excellent customer service: You should aim to provide a high level of customer service so that customers have a positive experience with your brand.
  • Gathering feedback: You should regularly gather feedback from customers so that you can identify areas where you need to improve.


One of the key advantages of ed-tech solutions is that they can be personalised to the needs of each individual student. This is difficult to achieve in a traditional classroom setting. As such, ed-tech startups should look to capitalise on this advantage by offering personalised solutions that cater to the unique needs of each student.

Creating an Educational Experience that You couldn’t get in a Classroom

Another way that ed-tech startups can sustain their business post-pandemic is by creating an educational experience that you couldn’t get in a traditional classroom setting. This could involve utilising technology to create interactive and engaging learning experiences or providing access to content that is not typically available in a classroom setting.

Design Content in Bite Sizes

One of the challenges that many educational institutions face is that they often need to provide students with large amounts of content all at once. This can be overwhelming for students and make it difficult for them to retain the information. Ed-tech startups can solve this problem by designing content in bite-sized pieces that are easy for students to digest and understand.

Focus on the Future

It’s important for ed-tech startups to remember that the pandemic will eventually come to an end. When this happens, there will be a return to some sense of normalcy. As such, it’s important for ed-tech startups to focus on the future and not get too caught up in the present. By focusing on the future, ed-tech startups will be in a better position to sustain their business post-pandemic.

Think Outside the Box

Finally, it’s important for ed-tech startups to think outside the box when it comes to sustaining their business post-pandemic. There are many opportunities for ed-tech startups to grow their business and tap into new markets. However, it’s important to remember that not all of these opportunities will be obvious. As such, it’s important to think outside the box and identify opportunities that may not be immediately apparent.

Build a strong team

Finally, it’s important to build a strong team if you want to sustain your ed-tech business post-pandemic. This means hiring the right employees and providing them with the training and support they need to be successful.

It’s also important to create a positive and motivating work environment so that employees are engaged and motivated to do their best work.

Following these strategies will help you sustain your ed-tech business post-pandemic, and position you for success in the future.

The COVID-19 pandemic has been a period of significant opportunity for ed-tech startups. However, as we start to see a return to some sense of normalcy, it is important for ed-tech startups to think about how they can sustain their momentum and continue to grow their business. In this article, we have explored some strategies that ed-tech startups can use to sustain their business post-pandemic.

Do you have any other suggestions? Let us know in the comments below!

Why are a number of training organisations not successful

There are a number of reasons why training organisations may not be successful.

One reason may be that the organisation does not have a clear focus or goals. Without a clear focus, it can be difficult to develop and implement effective training programs.

The second reason may be that they are not able to keep up with the latest industry trends and developments. As a result, their training offerings may become outdated and no longer relevant to the needs of businesses and individuals.

The third reason may be that they are not able to attract and retain the best talent. This can lead to a decline in the quality of their training programs, which can further erode their competitiveness. Finally, training organisations may also struggle financially, due to high overhead costs or declining revenues.

If an organisation is not offering courses that are in demand, then it is likely that few people will enrol in their courses. This can lead to the organisation not being able to cover its costs, and eventually having to close down.

Likewise, if an organisation is providing poor quality training, then this will also dissuade potential students from enrolling. In addition, word-of-mouth about the bad quality of the training can spread, leading to even fewer enrolments.

Additionally, the organisation may not have adequate resources, such as experienced trainers, to deliver the training.

Finally, the students themselves may not be motivated to learn or may not be able to apply the new skills in their work.

When developing training programs, it is important to consider all of these factors in order to ensure success. By taking the time to assess the needs of both the organisation and the trainees, and by carefully planning and designing programs that meet those needs, training organisations can increase the likelihood of success.

Additionally, by investing in quality resources and making sure that the programs are well-delivered, training organisations can further improve their chances of success.

Ultimately, however, it is the motivation and ability of the trainees that will determine whether or not the training is effective. If they are not motivated to learn or cannot apply the new skills in their work, the training will not be successful.

Thus, it is important to consider all of these factors when developing training programs. By doing so, training organisations can increase the likelihood that their programs will be successful.

Organisations that are not able to adapt to changes in the market or industry landscape may also find themselves struggling. For example, if there is a new technology or skill that becomes popular, those who do not offer training in it may find themselves at a disadvantage.

If you’re thinking of setting up a training organisation, it’s important to do your research to make sure that there is a demand for the type of training you plan to offer. It’s also important to make sure that you have a good marketing strategy in place to make potential students aware of your organisation. And, of course, it’s essential to provide high-quality training so that students are happy with their experience and will recommend your organisation to others.

If you can tick all of these boxes, then you’re well on your way to setting up a successful training organisation.

Top ten resume success factors – An article from Career Calling Jobs and CAQA Recruitment

A resume should be a tool to show employers what you have accomplished and what you can bring to the table. It is not a list of everything you have ever done. When it comes to resumes, quality trumps quantity. Here are the top ten factors that will make your resume successful:

1. A well-written, keyword-rich resume: This is still the number one success factor, as employers continue to use applicant tracking systems (ATS) to screen resumes. Be sure to include the keywords and phrases that are most relevant to the position you’re applying for, and format your resume so it can be easily scanned by these systems.

2. A targeted resume: Take the time to tailor your resume specifically for each job you’re applying for. Highlight the skills and experience that are most relevant to the position, and downplay anything that isn’t a good fit.

3. Quantifiable achievements: In addition to listing your responsibilities, be sure to include concrete examples of your accomplishments in each role you’ve held. Quantifiable achievements (like “ increased sales by 20%” or “saved the company $10,000 per year”) are especially impressive to employers.

4. A professional summary: This is a brief overview of your skills and experience, and it should be tailored to each job you’re applying for. Think of it as your elevator pitch – it should be concise, interesting, and make a strong case for why you’re the ideal candidate for the role.

5. A clean, easy-to-read format: Your resume should be easy on the eyes, so avoid dense blocks of text and break up your information with bullet points and white space. And while fancy graphics and colours might look nice, they can actually make your resume harder to read, so stick to a simple format.

6. A strong personal brand: In today’s digital world, it’s important to have a strong personal brand that extends beyond your resume. Make sure your online presence (including your social media profiles) is professional and aligned with the image you want to project.

7. A modern design: If your resume still looks like it did 10 or 20 years ago, it’s time for an update. A modern design will help you stand out from the competition and show that you’re keeping up with the latest trends.

8. Keywords and phrases: In addition to including keywords and phrases that are relevant to the job you’re applying for, be sure to use the latest industry jargon and buzzwords. This will show that you’re up-to-date on the latest trends and developments in your field.

9. A positive attitude: During the job search process, it’s important to project a positive attitude at all times. This includes online (avoid venting about your job search on social media), in person (don’t badmouth your current or previous employer), and on the phone (smile when you speak!).

10. Persistence: The job search process can be long and frustrating, but it’s important to stay positive and persistent. Remember, the right job for you is out there – you just need to keep looking until you find it!

In an effort to reform education, Peter Dutton calls for change

Peter Dutton, the Opposition Leader has called for a change to the way the national policy framework for training and education is developed, monitored, and implemented to reform Australia’s education system.

Mr Dutton said at a press conference that unions and activists are driving the current system, which negatively impacts the learning of students.

According to him, Australian parents are “bewildered by what their children come home with” and the Liberal Party will focus on education reform as part of its new policy agenda.

The comments follow a controversial opinion by liberal senator Hollie Hughes, who claimed the education system is “basically run by Marxists”.

Mr Dutton’s response to these concerns is encouraging, as it is clear that there is widespread dissatisfaction with Australia’s education system. Only time will tell whether Government will pay attention to his feedback and whether it will make a difference.

Source: Peter Dutton flags education reform | Sky News Australia

Let’s focus on what we can control.

Let’s focus on what we can control when working in a training organisation.

When working in a training organisation, it is important to focus on what we can control. There are a number of things that we can’t control, such as the weather or the economy. However, there are many things that we can control, such as our attitude and our effort.

There are many factors that can influence the success of our training organisations, and it can be easy to become bogged down in worrying about things that are out of our control. However, by focusing on the things that we can control, we can increase our chances of success.

Some of the things that we can control include:

  • The quality of our services: We should always aim to provide high-quality services that meet the needs of our clients.
  • Our marketing: We need to make sure that our marketing is effective and reaches the right people.
  • Our finances: We need to ensure that our finances are in good shape and that we are making a profit.
  • Our team: We need to have a strong and committed team who are passionate about what they do.
  • Keeping a positive attitude
  • Being coachable and willing to learn
  • Being respectful to others
  • Communicate effectively
  • Being punctual and reliable
  • Follow instructions and procedures
  • Being proactive and taking initiative
  • Being a team player
  • Being organised and efficient
  • Handle stress well
  • Being able to think on your feet
  • Using good judgement
  • Solve problems effectively
  • Make decisions confidently
  • Stay calm under pressure
  • Being assertive when necessary
  • Handle criticism well
  • Persevere when things are tough
  • Accept responsibility for your actions
  • Take ownership of your development

These are just some of the things that we can control in our training organisations. By focusing on these areas, we can help to ensure our success. If we focus on the things that we can control, we will be more likely to be successful. We will also be less likely to be frustrated by things that we can’t control. So, next time you’re feeling stressed about something that you can’t control, take a step back and focus on the things that you can control. You’ll be amazed at how much better you feel!

Reducing trauma and structural racism

Organisations that provide training and support to communities of colour can play a critical role in reducing trauma and structural racism. By ensuring that their staff are trained in trauma-informed care and culturally responsive practices, these organisations can help to create more equitable and supportive environments for all.

It’s no secret that the world of work is far from perfect. One of the biggest challenges faced by employees today is trauma and structural racism in the workplace.

Trauma can have a profound effect on an individual’s mental and physical health, as well as their ability to perform at work. It’s important for employers to be aware of the signs of trauma and to provide support to employees who may be struggling.

Structural racism is another significant issue in the workplace. This refers to the ways in which racial minorities are disadvantaged by the systems and structures in place within an organisation. It can manifest itself in many different ways, from hiring practices to promotion opportunities.

Organisations need to be proactive in addressing both trauma and structural racism within their workplace. This includes creating a supportive environment for employees, implementing policies and practices that promote diversity and inclusion, and providing training on these issues.

When working with communities of colour, it is important to be aware of the historical and current context of trauma and racism. This includes understanding the ways in which systemic racism has impacted individuals and communities, as well as the ongoing effects of trauma. With this knowledge, organisations can develop programs and services that are better equipped to meet the needs of those they serve.

Trauma-informed care is an approach to service delivery that takes into account the impact of trauma on individuals and communities. It is based on the understanding that trauma can have a lasting effect on mental and physical health, and that those who have experienced trauma need specialized care and support.

Culturally responsive practices are also critical when working with communities of color. These practices involve creating environments that are respectful of and responsive to the cultural needs of individuals and families. This includes everything from using culturally appropriate language to ensuring that staff are familiar with the community’s customs and traditions.

By providing staff with training in these areas, organisations can help to create more supportive and equitable environments for all. In turn, this can lead to better outcomes for those they serve.

By taking these steps, employers can create a more positive and productive workplace for all.

If you are an employer, it’s important to be aware of the signs of trauma and to provide support to employees who may be struggling.

Some signs that an employee may be experiencing trauma include:

  • Disturbed sleep patterns
  • Difficulty concentrating
  • Irritability or outbursts of anger
  • Avoidance of people or places associated with the traumatic event
  • Thoughts of self-harm or suicide

If you are concerned about an employee, it’s important to have a conversation with them about what they’re going through. Let them know that you’re there for them and offer any support that you can. This might include signposting them to mental health services or Employee Assistance Programs.

Organisations also need to be proactive in addressing structural racism within the workplace. This includes creating a supportive environment for employees, implementing policies and practices that promote diversity and inclusion, and providing training on these issues.

By taking these steps, employers can create a more positive and productive workplace for all.

Edu Learning – Your door to professional development opportunities

We would love to have you join our professional development retainer agreement services or individual professional development opportunities through Edu Learning. Our organisation works with the aim to help you grow your skills in a fun and interactive way. The benefits of joining our organisation are numerous, from getting tips from VET experts and industry leaders to building a network of peers, who can help you move forward in your career.

Intellectually stimulating and engaging content is what we excel at. We offer training programs that will provide your staff with the practical skills and strategies that they need to be successful in their careers in this competitive market – whether it’s in marketing, finance or RTO operations.

The benefits of being part of our professional development group include:

– Developing a better understanding of the role of a VET professional
– Getting in-depth training in different RTO sector skill sets that meet your and your organisation’s needs and requirements.

In partnership with Edu Learning and CAQA Skills, CAQA provides a variety of professional and personal development opportunities. We may also tailor the training to meet your specific requirements and skill level as well. For additional details, please contact us right away at

CAQA Systems Services

CAQA Systems provides technology services and support, and works in partnership with its customers.

We collaborate with innovative organisations and service providers, assisting them in maximising the efficiency and effectiveness of their technology investments.

We specialise in network administration, software systems and development, hardware and software support, software system and development, cybersecurity, information technology-related issues and matters.

We provide support to the education, medical, government, marketing, retail, hospitality, food, non-profit organisations, financial, and transportation industries.

Get in touch with us to discuss how we can assist you with your requirements.

For additional details, please contact us right away at


CAQA Recruitment

Are you looking for staff?

At CAQA Recruitment we help employers find talent for their organisation. We understand that hiring is a complex and sometimes costly process. However, it can be simplified and made easy on a budget by opting for our services. Our recruitment platform receives a huge number of interest from applicants who are seeking new opportunities in the VET sector. Best of all your first ad is FREE

For more information, please click here.

Looking for a new opportunity?

Whether you are a jobseeker, seeking additional hours, or not satisfied with your current job, you can find a new opportunity that suits your skills and experience through CAQA Recruitment. New vacancies are posted regularly. The process is simple! Register with us, upload your resume and begin your search.You decide how much or how little information you want to display. So what are you waiting for? Register today and let employers find you.

For more information, please click here.

Online Media Solutions (OMS) Services

Over the past two decades, Online Media Solutions (OMS) has provided assistance to clients worldwide. OMS merged into the CAQA and Career Calling brands in 2013.

Services offered by Online Media Solutions include: website design and development; website security; web hosting; domains marketplace; development of iOS and Android applications; software development; graphics design including logos, website graphics; social media graphics; marketing graphics; brand identity; stationery design; SEO; marketing services; website support; data entry; database management; and data entry and database management services

We have been working on hundreds of SCORM-compliant files and are making investments in virtual reality, gamification, artificial intelligence, and other cutting-edge technologies in order to meet new and developing training and assessment needs.

Call us on 1800 961 980 or email to find out more on how we can assist.


CAQA Recruitment – The current job vacancies

Resource writers

CAQA Resources is looking for qualified instructional writers and subject matter experts to develop training materials for the community services and health services industries. If you are interested, email your resume and cover letter to

Marketing Manager

This role is responsible for setting and applying the strategic direction and for the day to day management of our organisation’s marketing, communications, digital innovation, and community activities. Reporting to the CEO, this position will also play a pivotal role as a member of the management team of CAQA. The position will suit a person who wants to work from home.


  • Oversee the development, implementation and ongoing evaluation of CAQA’s strategic marketing and communications strategies covering brand, products, services and sales promotions;
  • Assess and provide recommendations on potential digital projects, including but not limited to the evolution of CAQA’s websites, lead generation platforms, customer communication opportunities;
  • Manage social media profiles, create ongoing content and encourage engagement;
  • Oversight of all communication activities to achieve communications objectives, maintaining consistency in message and presentation;
  • Manage relationships with external agencies and suppliers in relation to marketing, communication and business development initiatives;
  • Management and control of the marketing budget;
  • Create and monitor insightful reporting across marketing activities, including campaigns and website.

Preferred Experience

  • Experience in marketing, and/or product management roles required
  • Interest in the Vocational Education and Training environment
  • Advanced skills in Adobe Creative Suite
  • Experience using a website CMS
  • Experience using marketing software
  • Experience with Pipedrive CRM, or similar

For more information, contact

Customer Service/Administrator

CAQA Resources is growing and we are now looking for a Customer Service/Administrator person to join our team. To be successful in this role you will need exceptional attention to detail and great English language skills. You will need to know your way around Microsoft Office and you must be able to work both as part of a team and manage your own workload. Location is irrelevant as the position will suit a person who wants to work from home.

Our customers are High Schools, RTOs and TAFEs. They mainly approach us by email, but we also receive a number of calls and requests for additional information. You must be an Australian citizen or permanent resident.

We are looking for someone who will stay with us long term, has the ability to grow with the role, and who is interested in learning about compliance and the VET sector. Previous VET experience will be helpful but is not essential.

For more information, contact

The VET Sector News (July 2022)

Leadership and personal finance are the focus of TROY’s two free online classes this summer

Whether you’re interested in building valuable leadership skills to propel your career or are interested in learning principles to protect and grow your wealth, Troy University is ready to help those who want to make a commitment to their future by offering two free courses this summer.

TROY’s online courses have been ranked among the country’s best by U.S. News and World Report. The University is known for emphasizing the importance of developing strong leaders and its leadership program is one of the best in the nation. Beginning July 11, TROY will offer a free online, four-week course entitled an Introduction to Leadership. This course presents a rare opportunity for participants to learn how to lead from a global perspective while incorporating self-evaluation in order to gain a better understanding of how to lead effectively.

“We believe that universities are responsible for building the leaders of tomorrow and that is a commitment we do not take lightly,” said Dr. Jack Hawkins, Jr., Chancellor. “Our mission is to develop leaders who are well equipped to meet the challenges of today’s world. These two free courses are an excellent introduction to all we offer at Troy University while giving participants the chance to learn valuable life skills.”

New for 2022, TROY is offering a free personal finance course entitled Your Life, Your Success — Money Management and Financial Wellness which is designed to give students an overview of financial principles that will help them succeed. Students will learn about budgeting, filing taxes, different types of loans and insurance products, and an overview of investment options. This course will be offered in two tracks beginning July 11; one for a general audience and one for young adults.

The courses are open to anyone and do not require enrollment in TROY to participate. Participants who enroll at Troy University can earn three credit hours for each course as a general elective or minor course. The courses run for four weeks and end on Aug. 8. To earn academic credit, students must pass a challenge exam at the end of the courses. Current TROY students who participate must have less than 15 hours of university credit to receive academic credit for passing the challenge exam. Register at:

For more information, please click here.

Reminder about superseded HLT First Aid units

An important reminder regarding first aid training:

HLTAID001-HLTAID008 should no longer be delivered by any provider after July 1, 2022.

For more information, please click here.

Skilled migration and visa backlog in focus at Anthony Albanese’s first National Cabinet meeting

The visa backlog must be addressed to allow migration to be harnessed to combat skill shortages plaguing the country, according to Prime Minister Anthony Albanese.

Mr Albanese hosted his first National Cabinet meeting on Friday, where state and territory leaders directly raised the issue of fast-tracking targeted migration with him.

The migration program is still suffering from the impacts of the COVID-19 pandemic with visa backlogs placing immense pressure on the Department of Home Affairs.

For more information, please click here.

Students shun unis in favour of trades, vocational courses

Australian students have turned away from university degrees in favour of trades and vocational courses, the latest census data has revealed.

In 2021, 177,032 more students were completing vocational studies, which included courses offered by TAFE and private training providers, compared to 2016. In that same time period, there were just 24,824 more people studying at university.

Vocational students made up 7.8 per cent of all Australian students in 2021, up from 5.9 per cent in 2016 and 7.3 per cent in 2011.

Meanwhile, universities enrolled 15.4 per cent of students in 2021, compared to 16 per cent in 2016 and 14 per cent in 2011.

The census data also showed that vocational students are getting older, with 63 per cent aged 25 and older in 2021 compared to 57 per cent in 2016.

Women were far more likely to be enrolled at university than men, making up 58 per cent of students, compared to 56 per cent in 2016.

For more information, please click here.

Productivity, Migration and Skills

At a national level, the question is: what is the link between education and growth?

That is a question the Productivity Commission is grappling with in the context of our 5-year Productivity Review. It’s not simple and to show why I want to start two claims: one bland and one more controversial.

The bland one is that education is fundamental to equipping people for the high skill jobs of a modern economy. (Among its many other benefits.) The controversial one centres on our prospects for future growth and it is this: it is not clear that high levels of education are making us any more innovative. Because the glaring paradox of our age is that we have never been more highly educated and we have the lowest productivity growth in 50 years.

How can this be, and what should we do about it? I think the challenge that it poses is that education and research, like most good things, have a tendency towards diminishing returns. The policy question is how we might break out of that tendency.

For more information, please click here.

Message from the CEO (27 June 2022)

Message from the CEO

The VET Sector is an online magazine and newsletter that is dedicated to providing information, resources, and articles for all stakeholders of Registered Training Organisations (RTOs). In each edition, we cover topics that are relevant and important to RTOs, such as compliance, resources, and best practices. Our goal is to provide valuable information that will help RTOs improve their operations and better serve their students. 

In this edition of The VET Sector, we have covered a number of compliance and resources-related articles. We have included as always invaluable information and articles for all our RTO stakeholders, from trainers, marketing team, operations, governance, and administration to compliance, there is something for everyone in these articles. You will also find a privacy policy template that our team has created for you to use and customise your privacy policy for your training organisation. 

If you participate, share your ideas, feedback, and thoughts, and discuss how we can improve The VET Sector, we would love to hear from you!

Sukh Sandhu


Why does the regulatory legislation change frequently?

As a training organisation in Australia, it is important to stay up-to-date with the latest changes in regulatory legislation. This is because the regulatory environment in Australia is constantly changing, and new legislative requirements are introduced on a regular basis.

The rapidly changing regulatory landscape for training organisations in Australia can be attributed to a number of factors.

The Australian skills and vocational education sector is highly dynamic, with new courses, training providers and delivery models constantly emerging. This means that the legislation governing the sector must be regularly updated to reflect these changes.

The sector is highly competitive, which means that training providers must continually adapt their offerings to meet the needs of students and employers.

The ever-changing nature of the global economy means that new technologies and approaches to training are constantly being developed, which necessitates changes to the existing regulatory framework.

As the needs of businesses and industries change, so too do their training requirements, necessitating further changes to the legislation.

Finally, the sector is also subject to regular review by government bodies, which often results in changes to the legislation. The Australian government is constantly reviewing and updating its policies and regulations in order to ensure that the country’s training organisations are providing quality education and training services.

All of these factors contribute to the need for training organisations to keep up-to-date with the latest regulatory changes.

In order to ensure that training organisations are able to provide quality training and development services, they must comply with the latest legislative requirements.

These include requirements relating to the provision of quality training, the development and delivery of training programs, the assessment of students’ progress, and the reporting of results. In addition, training organisations are also required to meet a number of financial and operational requirements, such as those relating to the payment of fees, the maintenance of financial records, and the provision of insurance. While complying with all of these obligations can be challenging, it is important for training organisations to remember that they play an important role in ensuring that the country’s workforce is properly educated and trained.

However, compliance with regulatory legislation can be a challenge for training organisations. This is because the legislation is often complex and ever-changing. As a result, training organisations need to be constantly adaptable and flexible in order to meet the needs of their clients.

In order to stay up-to-date with the latest changes in regulatory legislation, training organisations should regularly consult with industry experts and keep abreast of the latest news and developments. Additionally, they should also consider utilising online resources, such as the Australian Training Directory, which provides information on the latest changes in regulatory legislation.

By staying up-to-date with the latest changes in regulatory legislation, training organisations can ensure that they are able to provide quality training and development services to their clients. This, in turn, will help to improve the productivity and competitiveness of businesses in Australia.

If you are a training organisation that is looking to stay up-to-date with the latest changes in regulatory legislation, it is important to consult with industry experts and utilise online resources.

Additionally, you should also keep abreast of the latest news and developments. By doing so, you can ensure that you are able to provide quality training and development services to your clients.

Check yourself before you wreck yourself.

When it comes to compliance, it’s always better to be proactive than reactive. That’s why training organisations need to conduct regular internal audits in order to ensure that their practices are up to par. By doing so, they can avoid the potential consequences of non-compliance, which can include hefty fines and damage to their reputation. Internal audits also help to ensure that the organisation is providing quality training services.

Internal audits give training organisations a chance to identify any areas where they may be falling short and make necessary corrections. They also provide an opportunity to assess whether new procedures or processes are working as intended. Ultimately, internal audits help training organisations stay compliant with the relevant regulations and standards.

It’s important for training organisations to regularly audit their practices to ensure compliance with standards. By conducting these audits, organisations can identify potential areas of non-compliance before they cause problems.

While conducting regular internal audits may seem like extra work, it’s really a necessity in today’s highly regulated environment. By taking the time to audit their own practices, training organisations can avoid the costly and time-consuming process of dealing with compliance issues down the road.

Regular auditing also helps organisations to improve their overall performance by identifying areas where improvements can be made. By conducting audits on a regular basis, training organisations can ensure that they are providing the best possible service to their clients and customers.

As it’s critical that you maintain control over your training organisation and its operations. One way to do this is through regular internal audits. Internal audits help ensure that your employees are adhering to internal policies and procedures, and external regulatory guidelines and help identify any areas where improvements can be made.

While you can certainly conduct your own internal audits, it may be beneficial to hire an independent, ISO-qualified auditor like CAQA. As experts in the field of auditing, CAQA can provide an objective perspective on your organisation’s operations and make recommendations for improvement.

There are many benefits to working with CAQA, including:

1. Expertise: As experts in auditing, CAQA has the knowledge and experience to identify any areas of concern within your organisation. Most of CAQA auditors have over 25 years of experience of auditing experience in vocational education and training and higher education industries.

2. Independence: As an independent auditor, CAQA is not biased towards your organisation or its operations. This allows us to provide an objective perspective on your organisation’s strengths and weaknesses.

3. Recommendations: After conducting an audit, CAQA will provide you with a report detailing our findings and recommendations for improvement. This report can be used to make changes within your organisation to help improve efficiency and compliance.

4. Cost-effective: Hiring CAQA to conduct your internal audits can save you time and money in the long run. By identifying areas of concern early on, you can avoid costly mistakes down the road.

If you’re looking for an expert, independent auditor to conduct internal audits at your organisation, look no further than CAQA. Contact us today to learn more about our services and how we can help you improve your organisation’s operations.

Set boundaries, establish guidelines, and work within them.

Organisations providing training services have a responsibility to ensure that their activities are carried out in a manner that is compliant with the expectations of the relevant regulatory bodies. This includes setting boundaries and establishing guidelines for staff and clients.

As a training organisation, it’s important to set boundaries and establish guidelines. This will help you stay within the parameters of your organisation, and ensure that you’re providing the best possible training service to your clients and staying compliant with the regulatory requirements according to the expectations of the regulatory bodies such as ASQA.

Some boundary setting may be required in order to:

  • Maintain a comprehensive policies and procedures framework
  • Maintain high-quality training services
  • Ensure legal and ethical compliance with organisational policies and external regulation
  • Facilitate positive working relationships between trainers, trainees and clients.
  • Organisational boundaries may include:
    • Physical space: Where is training allowed to take place? Are there any dangerous areas off-limits?
    • Time: What are the start and finish times for training sessions? Is there an allotted time for breaks?
    • Materials: What materials or equipment can be used during training? Are there any dangerous materials that should be avoided?
    • Behaviour: What behaviour is expected of trainers and trainees during training sessions? Are there any rules about speaking or interacting with others?

It’s important to communicate these boundaries to all involved in the training process so that everyone is clear on what is expected of them. By setting and enforcing these boundaries, you can help to ensure a safe, positive and productive learning environment for all.

There are a few things to keep in mind when setting boundaries and establishing guidelines:

The type of organisation you are running: What are the specific requirements of the regulatory body that you need to comply with? Are there any industry-specific standards that you need to adhere to?

Your clients: What are their expectations and needs? How can you best meet those needs within the confines of your organisation’s boundaries and guidelines?

Your staff: What do they need to know in order to carry out their roles effectively? What are their capabilities and limitations?

Your resources: What do you have available to you in terms of time, money and manpower? How can you make the most of what you have available?

Define the scope of your services. What kind of training do you offer? What are your areas of expertise? Make sure that you’re clear about what you can and cannot offer so that you can set the appropriate expectations with your clients.

Make sure your boundaries are realistic. If you set too many restrictions, you’ll likely find yourself unable to provide the training that your clients need. Likewise, if you set too few boundaries, you may find yourself overstepping your bounds and causing problems for your organisation.

Be clear about what your boundaries are. Your clients should know exactly what they can and cannot do during their training sessions. This will help them stay within the bounds of your organisation, and avoid any potential misunderstandings.

Enforce your boundaries. If you find that your clients are constantly pushing the limits of your boundaries, it’s important to take action. This may mean terminating their contract or providing them with a warning.

Communicate with your clients. Throughout the training process, it’s important to keep your clients updated on your boundaries and guidelines. This will help them stay informed, and avoid any potential surprises. Make sure that all your RTO stakeholders understand what your policies are and how they will be enforced. This will help them know what to expect from your service and avoid any surprises.

Be clear about your pricing. Make sure that your clients know how much your services cost so that there are no surprises down the road.

Follow up with your clients after they’ve attended a training session. Make sure that they’re satisfied with the service that they received and address any concerns that they may have.

By following these strategies, you can ensure that you’re setting appropriate boundaries and establishing clear guidelines for your training organisation. This will help you provide the best possible service to your clients, and avoid any potential problems.

If you have any questions about setting boundaries in your training organisation, please get in touch with us today. We’d be happy to help!

The students deserve to be treated as more than just a revenue stream

It is no secret that the cost of living in Australia is high. This is especially true for students, who often have to take on part-time jobs in addition to their studies just to make ends meet. Unfortunately, this means that they are often treated as nothing more than a revenue stream by both the government and training organisations.

The high cost of tuition fees is one of the biggest financial burdens facing students today. In some cases, these fees can be so high that it takes students years to pay them off – if they ever do. This puts a huge amount of financial pressure on students, which can impact their studies.

This situation is compounded by the fact that many students in vocational education and training are from low-income backgrounds and do not have the same access to resources as their wealthier counterparts. This means that they are at a distinct disadvantage when it comes to finding jobs and supporting themselves financially.

What’s more, the quality of education in Australia has been declining in recent years. This is due to the fact that training organisations are underfunded, which has led to large class sizes and a decline in the quality of teaching. This is yet another way in which students are being treated as nothing more than a source of revenue. From exorbitant fee hikes to cuts in essential services, it’s clear that the needs of students are often being neglected in favour of financial gain.

It’s time for the government and training organisations to start treating students fairly. They deserve to be given access to affordable education and be treated with respect. Only then will they be able to reach their full potential.

We need to see a shift in priorities, with an emphasis on providing quality education that meets the needs of students and prepares them for the workforce. This means investing in experienced and qualified staff, supporting them to deliver high-quality teaching, and ensuring adequate resources are available to students.

It is also critical that we move away from the one-size-fits-all approach to education, which does not meet the needs of all learners. We need to create programs that are tailored to the individual needs of each student, and that provide the flexibility to allow them to progress at their own pace.

It is vital that the government takes action to address this issue and ensure that all students in vocational education and training are treated fairly and given the opportunity to succeed. This includes providing adequate funding to providers, ensuring that courses are of a high quality, and making sure that students from all backgrounds have access to the resources they need.

Only by taking these steps will the vocational education and training sector be able to provide students with the skills and qualifications they need to find good jobs and build prosperous futures.

Australia has the world’s second-worst skills crisis.

According to a new analysis, businesses in Australia are in the midst of a skills crisis, and the country ranks second-worst among industrialised and developed nations for its lack of trained skilled workers. This places Australia in the middle of a skills crisis.

As of the end of the March quarter, roughly three per cent of all jobs in Australia were unfilled, making it the developed world’s second-most severe labour shortage. This is a problem for Australian firms, which are suffering through the second-most severe labour shortage in the developed world.

According to the most recent economic forecast published by the Organisation for Economic Co-operation and Development (OECD), which stated that we are only second to Canada in the labour crisis, we have reached this conclusion.

The current skills shortage is costing Australian companies billions of dollars.

Australian businesses are losing out on billions of dollars each year due to a skills crisis that is leaving them short-staffed and unable to find qualified workers.

The Australian Bureau of Statistics (ABS) disclosed on Wednesday, August 6, 2022, that out of more than 15 million total positions in Australia, there are approximately 420,000 jobs that are currently vacant. This represents a vacancy rate of 2.8 per cent of the labour market, which is equivalent to one job out of every 35.

According to the ABS, the number of job openings climbed by 4.6 per cent between the beginning of January and the end of March. This increase significantly surpassed both the growth rate (which was up 0.6 per cent) and the number of jobs filled (up 0.4 per cent).

Mining, banking and insurance services, administrative assistance, and wholesale commerce are the industries that are suffering the most severely as a result of the shortages.

Yesterday, the Minister of Agriculture, Murray Watt, acknowledged the dilemma and made a commitment that addressing the labour and skills shortfall will be a high priority for his new portfolio. He also stated that he was “open to any ideas” about how to address the problem.

The Australian Bureau of Statistics (ABS) showed that 1.3 million people, or one in ten employed people, changed occupations in 2021-22. This has generated an additional difficulty for businesses. Perhaps a more fair term would be “the Great Resignation.”

The rate of employment mobility is at its greatest level in ten years.

According to Kris Grant, CEO of the management consulting firm ASPL Group, staff retention should be one of the top concerns for businesses right now, and there are five things that companies should act on right away.

First, Grant says, management must create a work environment where there can be an open dialogue with staff. This allows grievances to be aired (and solutions to be sought), but it also ensures a staff member feels valued in the business.

“When employees feel like their bosses are listening to them and value their opinion, everyone benefits,” he said.

“If employees feel valued, they are likely to work harder for the bosses and contribute to an organisation.

“But if managers don’t listen to them or value their opinion, the risk is they will start looking elsewhere for better employment conditions.”

Grant continues that fostering an inclusive workplace culture where activities, awards, and events cater to all staff — including the remote or hybrid ones — will make a happier, more productive environment nearly inevitable.

“If your workplace only rewards a person of a particular type, and excludes others, then those who aren’t included will soon walk away from their jobs, leaving the top dog without key support.”

To that end, Grant continues, to offer flexible working arrangements works, and it should be on offer at least part of the time.

“Workers who feel their employers offer enough flexible options are 2.6 times more likely to be happy in their jobs, according to LinkedIn,” he said.

“Allowing flexibility encourages goodwill, which works both ways, encouraging your employees to stay in your organisation.”

Significantly, Grant says businesses should give a lot of thought to their onboarding experience to wow new recruits to make them feel ingratiated — fast.

“The battle to retain staff begins on day one with effective onboarding,” he said.

“Integrating workers into their positions, their team and the company’s culture is critical [so] make new hires feel welcome and understand why they are there. Done well, onboarding enhances retention.”

And finally, investing in the learning and development of existing staff not only makes them more valuable to the business but helps foster loyalty and goodwill.

“LinkedIn research shows that 94% of employees said they would stay at a company longer if they were offered more learning opportunities,” Grant said.

“Investing in your staff has real payback for your organisation, and is another key strategy to retaining your staff.”

So what can be done to solve the skills crisis?

Investing in education and training is essential to solving the skills crisis. We need to ensure that our schools, training providers and universities are producing graduates with the skills that businesses need and that workers have the opportunity to upskill and reskill throughout their careers.

The government also needs to do more to attract skilled workers from overseas. Australia has long been a destination for highly-skilled migrants, but our current visa system is preventing many of them from coming here.

Reforming our visa system to make it easier for skilled workers to come to Australia would help alleviate the skills shortage, while also boosting our economy.

The skills crisis is a major problem for businesses across Australia, but it is one that can be solved. By investing in education and training, and reforming our visa system, we can ensure that businesses have the skilled workers they need to thrive.


Working in a toxic workplace can lead to serious health problems.

It’s no secret that working in a toxic work environment can have serious consequences for your health. From anxiety and depression to physical health problems, the effects of a toxic workplace can be far-reaching and devastating.

When talking about a “toxic work environment”, what comes to mind for most people are things like office politics, backstabbing colleagues, and maybe even a tyrannical boss.

If you’re currently working in a toxic environment, it’s important to take steps to protect your health. Here are some critical health issues to be aware of:

Stress, anxiety and depression

Working in a toxic environment can cause or exacerbate anxiety and depression. If you’re already struggling with mental health issues, a toxic workplace can make them worse. Symptoms of anxiety and depression include:

  • Feeling overwhelmed or hopeless
  • Loss of interest in activities you used to enjoy
  • Difficulty concentrating or making decisions
  • Changes in sleep patterns
  • Increased use of alcohol or drugs

Cardiovascular disease. Exposure to workplace stress has been linked with an increased risk of cardiovascular disease. This includes conditions such as heart attacks, strokes, and high blood pressure.

Respiratory problems. Stress can also lead to or worsen respiratory problems such as asthma or bronchitis.

Gastrointestinal issues. Stress can cause or contribute to gastrointestinal problems such as ulcers, irritable bowel syndrome (IBS), and acid reflux.

Skin problems. Stress can also cause skin problems such as acne, psoriasis, and eczema. One study found that people who experience high levels of job stress are more likely to have skin problems than those with low levels of stress.

Headaches and migraines. Stress can trigger headaches and migraines in some people.

Immunity problems. Prolonged exposure to stress can weaken your immune system, making you more susceptible to illness and infection. Stress can weaken your immune system, making you more susceptible to illness. One study found that people who experience high levels of job stress are more likely to get colds and other upper respiratory infections.

Sleep problems: A toxic work environment can make it difficult to get a good night’s sleep. One study found that people who had high levels of job stress were more likely to experience insomnia and other sleep problems.

Memory problems: Stress can lead to memory problems and difficulty concentrating. One study found that people who experience high levels of job stress are more likely to have trouble with short-term memory and executive functioning (the ability to plan and organise).

Weight gain: Stress can lead to weight gain by triggering the release of cortisol, a hormone that leads to increased appetite and cravings for high-calorie foods.

Career damage: A toxic work environment can damage your career in many ways. For example, you may be passed over for promotions or not receive the recognition you deserve. You may also find it difficult to build positive relationships with colleagues. This can all lead to job dissatisfaction and eventually, job loss.

Relationship problems: The stress of a toxic work environment can spill over into your personal life, causing problems in your relationships. You may find yourself withdrawn and irritable with loved ones. You may also have difficulty sleeping, which can lead to arguments and further strain on your relationships.

Toxic work environments can have serious consequences for your health. If you’re struggling to cope, it’s important to seek help. Talk to your doctor about the effects of stress on your health and develop a plan to manage the stress of your job. You may also want to consider talking to a therapist or counsellor who can help you deal with the emotional toll of a toxic workplace.